Frequently Asked Questions
FAQ
Can I change my subscription plan?
Absolutely. Each Bench bundle has a different set of services that are customized to your business’ needs. It is normal for your business’ needs to change over time and when that happens, we’ll be here to support your move into the subscription that works for you. Please note that Bench's fees are non-refundable.
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How long have you been in business?
We’ve been in business since 2012.
Where are your bookkeepers located? What are their qualifications?
Each customer's main point of contact is a dedicated in-house, professionally-trained bookkeeper, based in North America. Part of what makes Bench unique is that we blend together the human touch with modern technology. Our in-house team is also supported by machine learning technology, which allows us to automatically process large amounts of financial data instantly, and close your books faster and accurately.
Who will I be working with specifically? Will I work with the same people every month?
Your bookkeeping team consists of 3 professionally trained bookkeepers, including one senior bookkeeper who reviews all of your monthly statements and your Year End Financial package.
We try our best to keep you with the bookkeeping team you’re assigned when you come on board. If there’s any change in your bookkeeping team, we’ll let you know as soon as possible and make sure the transition is a smooth one.
Your Bench Tax team consists of a Bench Tax Coordinator and a Bench Tax Advisor.
